We want you to be completely happy with every piece you bring into your home. If something isn't right, you have 14 days from the day you receive your order to let us know you'd like to return it, and a further 14 days to send it back to us — just get in touch and we'll talk you through it.

Items should be returned unused, in their original condition and packaging, so they're ready to find a happy home elsewhere. Once your return arrives safely with us, we'll process your refund — including the cost of standard delivery — within 14 days, back to your original payment method.

Please note: for hygiene reasons, certain items (e.g. candles once lit) cannot be returned once opened, unless faulty. This will always be made clear on the product page.

Return postage is at your own cost unless the item arrived damaged or faulty, or we sent the wrong piece — in which case, it's entirely on us.

It happens very rarely, as every piece is packed with real care — but if something arrives broken or not quite right, send us a photograph within 48 hours of delivery, and we'll put it right with a replacement or refund, no fuss.

We're always happy to help — reach us at hello@ellaswhimsicalhome.co.uk and we'll get back to you as soon as we can.